abd7's Privacy Policy
The security of your personal information is our highest priority. This policy clearly explains how abd7 collects, uses, and keeps your information secure.
A brief overview of this policy
abd7 ("we", "our", or "abd7 platform") is committed to providing a safe and trusted online gaming experience for users in Bangladesh. This privacy policy explains what information we collect when you use abd7's website, mobile platform, or related services, how we use that information, who we share it with, and how we keep it secure.
By using our services, you will be considered to have given your consent to the terms of this privacy policy. Please read this policy carefully before you start using our services. If you have any questions, our support team is available 24/7 to help.
What information we collect
We collect various types of information during registration and use of the abd7 platform. This information comes from two main sources — what you provide directly and information collected automatically.
1.1 Information you provide directly
- Full name, date of birth, and national ID number (for identity verification)
- Email address and mobile number
- Residential address
- Financial transaction details — bKash, Nagad, Rocket, or bank account information
- Security questions and answers, and password (stored in encrypted form)
- Information provided when contacting the support team
- Feedback given when participating in our surveys
1.2 Automatically collected information
When you use the abd7 platform, the following technical information is collected automatically:
- IP address and device location (at country and region level)
- Browser type, operating system, and device model
- Session logs — login time, logout time, session duration
- Time spent on the platform and pages visited
- Gaming activity logs (betting history, win and loss records)
- Data collected through cookies and similar tracking technologies
How your information is used
We use your information only for the purposes needed to provide your services and ensure your security. abd7 never uses your information unnecessarily.
2.1 For operating the service
- Creating, managing, and verifying accounts
- Processing deposits and withdrawals
- Distributing bonuses, promotions, and rewards
- Customer support and issue resolution
- Sending transaction confirmation messages
2.2 For security and compliance
- Preventing fraud, money laundering, and illegal activity
- Identity verification (KYC process)
- Detecting unauthorized access to accounts
- Meeting legal obligations
- Implementing responsible gaming policies
2.3 For service improvement
- Analyzing and improving platform performance
- Testing new games and features
- Providing a personalized experience based on your preferences
- Informing you about relevant promotional offers (if you have given consent)
Who your information is shared with
abd7 shares your personal information with third parties only in limited and specific circumstances. Those circumstances are described in detail below:
3.1 Service partner organizations
Our payment processing partners (bKash, Nagad, Rocket, and banking institutions) may receive the minimum information necessary to complete transactions. They all follow strict security standards.
3.2 Game provider organizations
Pragmatic Play, JILI, PG Soft, Spribe, and other game providers may receive specific gaming data to ensure a fair gaming environment. They never receive your payment or identity document information.
3.3 Legal obligations
If required under a court order, government directive, or applicable law, abd7 will be obligated to provide the necessary information to the relevant authorities.
3.4 Business transfers
If abd7's business is merged, acquired, or sold, you will be notified in advance regarding matters related to user information.
Cookies and tracking technologies
The abd7 platform uses cookies and similar technologies to improve your experience and ensure the functionality of the service.
4.1 Types of cookies
- Essential cookies: These are required to maintain login sessions and ensure the basic functionality of the platform. Without these cookies, the service will not work properly.
- Functional cookies: Used to remember your preferred language, display settings, and login information.
- Analytics cookies: Help us understand which pages are used most and where improvements are needed.
- Security cookies: Used to detect fraudulent activity and unauthorized access.
4.2 Managing cookies
You can block or delete cookies from your browser settings at any time. Please note that disabling essential cookies may prevent some abd7 services from working properly.
Data security measures
abd7 takes the highest technical and administrative measures to protect your personal and financial information.
5.1 Technical security
- SSL (Secure Socket Layer) encryption — your data transmission is fully encrypted
- Sensitive data stored with AES-256 bit encryption
- Two-Factor Authentication system
- Regular security audits and vulnerability testing
- Firewall and Intrusion Detection System (IDS)
- Data backup and disaster recovery plan
5.2 Administrative security
- Staff access limited to the minimum necessary information (Least Privilege Principle)
- Security awareness training — staff are trained regularly
- Logs and audit trails of data processing activities
- Confidentiality agreements — signed by all staff and contractors
Data retention period
abd7 retains your information for as long as it is needed to provide services and meet legal obligations.
6.1 Active account information
All account information, transaction history, and gaming records are retained while your account is active. This information helps verify your service usage history and resolve any disputes.
6.2 After account closure
Even after an account is closed or deactivated, we may retain certain information for a specified period for the following reasons:
- Financial transaction records — for the period required under applicable law
- Identity verification documents — for fraud prevention and legal requirements
- Support communication history — for quality improvement and reference
- Responsible gaming information — to protect self-excluded users
6.3 Deletion requests
You may request deletion of your personal information. However, information that must be retained due to legal obligations may not be possible to delete before that period ends.
Your rights and controls
You have certain important rights over your own information. abd7 respects these rights and helps you exercise them.
7.1 Right to know
You may ask at any time what information we hold about you, for what purpose it is being used, and who it is being shared with.
7.2 Right to correction
If there is incorrect or incomplete information in your profile, you may request that it be corrected or updated. You can also update some information yourself in your account settings.
7.3 Right to data portability
You may request a copy of your account data. We will provide the information to you in a readable format within a reasonable time.
7.4 Right to object to processing
You may object to your information being used for certain purposes — particularly for marketing communications. You can opt out of promotional messages at any time.
7.5 How to exercise your rights
To exercise any of the rights mentioned above, please contact us:
- Email: [email protected]
- Live chat: Available 24/7
We will process your request within a reasonable time. Some requests may take longer to process if identity verification is not possible.
Protection of minors
abd7 is a platform strictly for adults (21 years and older). We never knowingly collect information from minors.
All users are required to verify their age at the time of registration. If we become aware that information from a minor is stored with us, that account will be immediately closed and the associated information will be deleted.
If you believe that a minor is using abd7, please notify our support team immediately.
Third Parties & External Links
Content from various game providers is available on the abd7 platform. These third parties follow their own privacy policies.
When connecting with bKash, Nagad, or Rocket for payment processing, you may be redirected to that organization's own platform. In that case, their privacy policy will apply — abd7 does not bear responsibility for those transactions.
We recommend that you read the privacy policy of any third-party service before using it.
Policy Changes & Updates
abd7 may update this privacy policy from time to time — when the scope of services expands, when new legal obligations arise, or to keep pace with technological changes.
We will notify you by email or through the platform before any significant changes. Continued use of the service after changes have been made will be considered your acceptance of the new policy.
The date of each update will be noted at the top of this page as "Last Updated". You are advised to visit this page regularly.
Have a question about privacy?
Our support team is available 24/7 to answer any questions you have about privacy.
Email: [email protected]